Ordering Information

CLICK HERE to use our fillable and printable order form.

We accept for payment:
Master Card, Visa, Discover, PayPal, Personal Check, Western Union, Bank Wire Transfer, Cashiers Check or Money Order.
*Personal Checks have to clear our bank before we can ship.

We gladly ship to many foreign countries!

Gift Certificates available by: e-mail, fax, or mail!

To Place An Order:
Call us at 970-264-2524 we love talking to our customers!!
Shop Hours: 9:00 AM - 5:00 PM Monday - Thursday
*Some evenings & weekends available by appointment
CLICK HERE to use our fillable and printable order form.
Fax it to: 970-264-5158
Scan & Email to: outwestsaddlery@gmail.com
Mail it to: Out West Saddlery
PO Box 105
Pagosa Springs, CO 81147

Shipping Charges
We charge what ever the COST is to us PLUS $2.00 for Handling
**Because we keep our shipping cost to you as low as possible back orders and exchanges will be charged for shipping.

Orders will be shipped by UPS or Priority Mail Insured
*UPS Next Day Air, 2nd Day Air and 3 Day Select service available on items in stock. For foreign orders we mostly ship through the postal service Priority International Insured, other options available.

Return Policy:

-Saddle Pads are Non-Returnable due to the liability of passing skin issues but we will pass on information to someone looking for a used one.
-New Custom Horse or Cowboy Gear Orders (saddles, headstalls, chinks etc) are Non-Returnable!  We will help with ideas where to sell or resale for a 25% commission to cover advertising, loss of new sale and charge card fees, etc.
-Returns are subject to approval, you must call us first before shipping!
-Resale Items must be returned within 30 days of the invoice date to be eligible for a refund or exchange!
-Resale Items must be in new resalable condition!
-Shipping charges are non-refundable.  Exchanges are subject to shipping charges!
-Resale Item Special Orders may be subject to a 20% restocking fee!

Warranty Policy
We stand behind our materials and workmanship.  Defective items which are returned are treated as a refund or replaced  if  damage or defect occurred during reasonable use as determined by us and other manufacturers we use!

If you have any questions please call us at 970-264-2524 or e-mail us at outwestsaddlery@gmail.com