Ordering Information

We accept for payment:
Master Card, Visa, Discover, American Express.

We can send an invoice through our card processor, we don't see your card information.
(This option works great for our foreign customers especially)

*Personal Checks, Cashiers Check, Money Order.
*Personal checks have to clear our bank before we can ship.

We gladly ship to many foreign countries!

Gift Certificates are available by e-mail or snail mail!

To Place An Order:
Call us at (208)756-3333 we love talking to our customers!!
Email your order: outwestsaddlery@gmail.com

We like to develop quality relationships with our customers, which is best accomplished by phone, where we can answer questions and help people with things like saddle fitting, matching colors of clothing and equipment to you and your horse, etc.

Shipping Charges:
*Because we are small and keep our shipping cost to you as low as possible backorders and exchanges will be charged for shipping.

Orders will be shipped by UPS or Priority Mail Insured
*UPS Next Day Air, 2nd Day Air and 3 Day Select service are available on items in stock. For foreign orders we mostly ship through the postal service Priority International Insured, other options are available.

Return Policy:
-Saddle Pads and Cinches are Non-Returnable due to the liability of passing skin issues but we will pass on information to someone looking for a used one.
-New Custom Horse Gear (saddles, headstalls, etc) are Non-Returnable!  We will help with ideas on where to sell or resale for a 25% commission to cover advertising, charge card fees, etc.
-Returns are subject to approval, you must call us first before shipping!
-Resale Items must be returned within 30 days of the invoice date to be eligible for a refund or exchange!
-Resale Items must be in new resalable condition!
-Shipping charges are non-refundable.  Exchanges are subject to shipping charges!
-Resale Item Special Orders may be subject to a 20% restocking fee!

Warranty Policy:
We stand behind our materials and workmanship.  Defective items which are returned are treated as a refund or replaced if damage or defect occurred during reasonable use as determined by us and other manufacturers we use!

If you have any questions please call us at 208-756-3333 or e-mail us at outwestsaddlery@gmail.com