Ordering Information

We accept for payment:
Master Card, Visa, Discover, PayPal, Personal Check, Western Union, Bank Wire Transfer, Cashiers Check or Money Order.
*Checks have to clear our bank before we can ship.

We gladly ship to many foreign countries!

Gift Certificates available by e-mail or snail mail!

To Place An Order:
Call us at (208)756-3333 we love talking to our customers!!
Email your order: outwestsaddlery@gmail.com

Shipping Charges:
*Because we keep our shipping cost to you as low as possible backorders and exchanges will be charged for shipping.

Orders will be shipped by UPS or Priority Mail Insured
*UPS Next Day Air, 2nd Day Air and 3 Day Select service are available on items in stock. For foreign orders we mostly ship through the postal service Priority International Insured, other options available.

Return Policy:
-Saddle Pads and Cinches are Non-Returnable due to the liability of passing skin issues but we will pass on information to someone looking for a used one.
-New Custom Horse or Cowboy Gear Orders (saddles, headstalls, chinks, etc) are Non-Returnable!  We will help with ideas on where to sell or resale for a 25% commission to cover advertising, loss of new sale and charge card fees, etc.
-Returns are subject to approval, you must call us first before shipping!
-Resale Items must be returned within 30 days of the invoice date to be eligible for a refund or exchange!
-Resale Items must be in new resalable condition!
-Shipping charges are non-refundable.  Exchanges are subject to shipping charges!
-Resale Item Special Orders may be subject to a 20% restocking fee!

Warranty Policy:
We stand behind our materials and workmanship.  Defective items which are returned are treated as a refund or replaced if damage or defect occurred during reasonable use as determined by us and other manufacturers we use!

If you have any questions please call us at 208-756-3333 or e-mail us at outwestsaddlery@gmail.com